blue screen code c9c70000 Office Jet Pro 8710

[DinaDiana]

I can't do any of the solutions that I found in the forum. Why can't you just add the reset feature to the help screen so those of us who have the same model of printer can troubleshoot this part? Please send me the solution to fix code: C9C70000 on HP OfficeJet Pro 8715

Thank you!

[praveenbv]

Hi@DinaDiana.Welcome to the HP Support Community!

I understand you are getting the printer was not shut down properly C9C70000 error on your printer.

Don't worry I'd like to help you out.

Did you make any changes to your printer?

Try the steps recommended below.

In some cases, removing the ink cartridges and resetting the printer can clear the error message.
Turn on the printer.
Wait until the printer is idle and silent before you continue.
Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
Remove the ink cartridges from the printer.
With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
   NOTE:
HP recommends connecting the printer power cord directly to a wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Reinsert the ink cartridges, and then close the ink cartridge access door.
If you receive a prompt to print a calibration page, do so.
If you disconnected the USB cable, reconnect it to the rear of the printer.
Try to print.

If the issue still persists try updating the printer firmware and check if it helps.

Update the printer software using this link.

Keep me posted. Happy to help!

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