bluescreen erroe code on hp envy photo 7858

[tonyabench01]

when i power on printer it is blue screen with error code 

[Max3Aj]

@tonyabench01, Welcome to the HP Support Community – it’s great to have you here!

I appreciate you taking the time to share your question. I'm more than happy to assist with this and provide a solution that works for you.

I'm sorry to hear you're encountering a blue screen error on your HP ENVY Photo 7858 All-in-One Printer. Let's work together to get this resolved.

Please try the following steps:

Step 1: Perform a Power Reset

1. With the printer powered on, disconnect the power cord from the rear of the printer.
2. Unplug the power cord from the wall outlet.
3. Wait for 60 seconds.
4. Plug the power cord back into the wall outlet directly (avoid using surge protectors).
5. Reconnect the power cord to the printer and turn it on.

This helps clear any residual power and may resolve temporary firmware glitches.

Step 2: Check for Firmware Updates

If the printer powers on successfully after the reset:

1. Ensure the printer is connected to Wi-Fi.
2. On the printer's touchscreen, go to Setup > Printer Maintenance > Update the Printer.
3. Follow the prompts to check and install any available firmware updates.

Alternatively, you can update the firmware using your PC:

• Visit the Official HP® Support
• Click Software and Drivers, select your operating system, and download the latest firmware update utility.
  Update the firmware on an HP printer | HP® Support

Step 3: Factory Reset (if accessible)

If the printer powers on but still shows the error intermittently:

1. On the touchscreen, go to Setup > Printer Maintenance > Restore > Restore Factory Defaults.
2. Confirm the reset.

⚠️ Note: This will erase all custom settings including Wi-Fi credentials.

If the issue persists and the printer consistently shows a blue screen with an error code, it may indicate a hardware or firmware failure. In that case, please visit the nearest HP authorized service center, the service team will check and assist you. 
Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - United States | HP® Support
(Select the country from the dropdown menu and enter the city name or pincode)

I hope your issue is now resolved. If not, feel free to reply and we’ll continue helping until everything’s sorted!

If the post helped, please click “Accepted Solution” to help other users easily find it. And if you’d like to say thanks, just tap the “Yes” button!

Cheers,

Max3Aj

HP Support