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- Printers
- Printing Errors or Lights & Stuck Print Jobs
- brand new printer stuck on initializing

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04-14-2023 06:32 PM
Product: HP Color LaserJet Enterprise M554dn Printer
Operating System: macOS 10.14 Mojave
Set up my brand new HP Color LaserJet Enterprise M554dn printer today according to instructions and it has been stuck on initializing for HOURS. I can't use it at all, computer doesn't see it on the network. What do I do?
1 REPLY 1
04-15-2023 12:48 AM
If the printer does not come to ready, I suggest you power off and try restarting. It is possible that something has been shaken loose in shipping. If it does not startup properly after a power off, I would advise you to contact the vendor you bought it from and tell them you have a DOA product and ask them to replace it.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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