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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- broken scanner glass

Create an account on the HP Community to personalize your profile and ask a question
01-04-2021 02:55 PM
The glass on my scanner shattered and I need to get it fixed. I spent an hour or two trying to reach a support person at or information from HP on how to proceed, but I never had any luck. The warranty has expired and I just discovered the product was discontinued. Do I have any options for repair/ordering new glass? I really don't want to buy an entirely new printer as I bought this one only two years ago and expected it to last longer.
01-07-2021 12:07 PM
Welcome to HP Community
I have gone through your Post and I understand your concerns
Please contact HP Support in your region for service options
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee