Solved: buying ink at store vs Instant Ink - HP Support Community

bstar1019 · ‎11-11-2017

I haven't received a new black cartridge for my printer & really need to print some documents ASAP. Would there be an reprocussions/consequences regarding my Instant Ink account if I go to the store & buy a replacement cartridge?

Bob_Headrick · ‎11-12-2017

I have asked to have one of the HP Instant Ink agents to escalate getting your shipment to you.

In the meantime, you can put a retail cartridge in your printer. The pages you print will still be counted toward your monthly usage if there are *any* Instant Ink cartridges in the printer. The Envy 4500 series printers do allow printing in ink backup mode. If you want to print black only with a retail cartridge you could remove the color cartridge and set it aside. Prints you make with only a retail cartridge installed will not be counted toward your monthly Instant Ink usage.

If you are going to remove the color cartridge for more than a half hour or so store the cartridge as shown in the document here to prevent the nozzles from drying out.

Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.

View solution in original post

Bob_Headrick · ‎11-12-2017

I have asked to have one of the HP Instant Ink agents to escalate getting your shipment to you.

In the meantime, you can put a retail cartridge in your printer. The pages you print will still be counted toward your monthly usage if there are *any* Instant Ink cartridges in the printer. The Envy 4500 series printers do allow printing in ink backup mode. If you want to print black only with a retail cartridge you could remove the color cartridge and set it aside. Prints you make with only a retail cartridge installed will not be counted toward your monthly Instant Ink usage.

If you are going to remove the color cartridge for more than a half hour or so store the cartridge as shown in the document here to prevent the nozzles from drying out.

Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.

chuck212 · ‎11-19-2017

The Yellow did not show on the wipe test. #Even after wipeing with a damp tissue. Thank you.

buying ink at store vs Instant Ink

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