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‎08-10-2020 06:12 PM

HP Recommended
Product: M377DW
Operating System: Microsoft Windows 10 (64-bit)

Hi, can i purchase replacement rollers for an out of warranty printer?

i have mis-prints with roller marks on them 
Thank you in advance

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-10-2020 07:55 PM

HP Recommended

The repetitive marks down the left side are consistent with pressure roller failure, which means the fuser is bad. I am going to make a wild guess that your total page count on the printer is between 40 and 50 thousand.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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3 REPLIES 3

‎08-10-2020 06:17 PM - edited ‎08-10-2020 06:18 PM

HP Recommended

Can you post a sample? Might not be the feed rollers and hate to see you spend money if it is something else.

 

Tray 2 rollers are as follows, need 1 of each

 

Repairatrooper_0-1597105024383.png

Usual sources are HP parts store or Ebay. There are usually several online sellers as well.

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎08-10-2020 07:41 PM

HP Recommended

Scan SAMPLE.jpg

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‎08-10-2020 07:55 PM

HP Recommended

The repetitive marks down the left side are consistent with pressure roller failure, which means the fuser is bad. I am going to make a wild guess that your total page count on the printer is between 40 and 50 thousand.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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