• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-28-2017 03:55 AM

HP Recommended
Product: deskjet 2540 all-in-one
Operating System: Microsoft Windows 10 (64-bit)

my printer will not run one standard cartridge and one xl cartridge together,,,is this normal.. do i have to use both cartridges of the same volume...many thanks..

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-28-2017 06:13 PM

HP Recommended

The low ink warning on a new cartridge would generally be caused by a refilled or remanufactured cartridge.  It may help to remove the offending cartridge and clean the cartridge contacts as shown in the document here.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎03-28-2017 09:29 AM

HP Recommended

Your Deskjet 2540 printer should not have any problems running a mixture of XL and regular size cartridges, in fact HP sells a combination pack of the large black and standard size color.

 

What is the error message you see on your printer?  

 

Can you print with either cartridge installed by itself?

 

 

6161xl.png

 
 

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎03-28-2017 05:24 PM

HP Recommended

no error messages but says on pc cartridge failure and cartridge low warning light flashes.

Was this reply helpful? Yes No

‎03-28-2017 06:13 PM

HP Recommended

The low ink warning on a new cartridge would generally be caused by a refilled or remanufactured cartridge.  It may help to remove the offending cartridge and clean the cartridge contacts as shown in the document here.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.