can't align the printer

[cgreen1963]

When I installed a new black cartridge, it wouldn't align the page.  Just got a message to refer to the printer documentation.  None of the buttons work when this happened.

[DavidSMP · Accepted solution]

Welcome to the HP forums! 🙂 It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I understand that you are facing alignment issues after replacing the cartridge on your printer. It will be a pleasure to assist you here. 🙂

You have done some awesome and very smart diagnosis from your end. Kudos to you on that score. You are a valued HP customer and we appreciate you greatly for doing business with HP. I take it as a privilege to share this platform with you. 🙂

We need to isolate the issue to being hardware or software related first.

I will include some links for further assistance.

Link 1  “A Print cartridge alignment failed' Error: http://support.hp.com/us-en/product/HP-Photosmart-C5200-All-in-One-Printer-series/3204462/model/3204...

Link 2  “Alignment Unsuccessful Error”   : http://support.hp.com/us-en/product/HP-Photosmart-C5200-All-in-One-Printer-series/3204462/model/3204...

Please visit these links one at a time and stop if any of these links resolves the issue.

If this does not resolve the issue, then it is a hardware issue with the unit and it needs to be serviced by contacting HP phone support by visiting this link: http://hp.com/contacthp

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[DavidSMP]

Hi @cgreen1963,

I thank you greatly for accepting the solution and hope it worked well. It was a delight to have worked with you and I genuinely hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. 🙂 Take care and have a terrific week ahead:)