can't get Desk Jet 2332 to print using HP Smart

[waterboy1948]

Have downloaded the App, using new print cartridges, going through HP Smart selecting saved file but printer won't work

[Raj_05]

Hi @waterboy1948,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're experiencing issues getting your HP DeskJet 2332 to print using the HP Smart app, you can try the following steps to troubleshoot the problem.

Check Printer Connection:

• Ensure that your printer is properly connected to your computer or the network.
• If you are using a wireless connection, make sure the printer is connected to the same Wi-Fi network as your computer or mobile device.

Check Printer Status:

• Make sure there are no error messages or blinking lights on the printer. Resolve any hardware issues first.

Restart Devices:

• Restart your computer or mobile device.
• Turn off the printer, wait for a few seconds, and then turn it back on.

Update HP Smart App:

• Ensure that you have the latest version of the HP Smart app installed on your device. Check for updates in the app store or download the latest version from the HP website.

Check Printer Drivers:

• Ensure that your printer drivers are up-to-date. You can download the latest drivers from the HP website and install them on your computer.

Reinstall HP Smart App:

• Uninstall the HP Smart app from your device and reinstall it. This can help resolve any software glitches.

Printer Queue Check:

• Check the print queue on your computer to make sure there are no pending print jobs. Cancel any stuck print jobs if necessary.

Printer Reset:

• Reset the printer to its default settings. Refer to the printer manual for instructions on how to do this.

Network Issues:

• If you are using a wireless connection, check for any issues with your Wi-Fi network. Ensure that the printer is within the range of the Wi-Fi signal.

Try a Different File:

• Test with a different file to see if the issue is specific to a particular document.

1. Printer Firmware Update:

• Check if there is a firmware update available for your printer. Updating the firmware can resolve compatibility issues.

By going through these steps, you should be able to identify and resolve the issue preventing your HP DeskJet 2332 from printing using the HP Smart app.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support