can't rename a file on my hp laptop in C:\windows\system32\spool\drivers\

[Arg10]

I'm on Step 6 and cannot rename W32X86 to W32x86.old

I right click, but do not get rename option.  I highlight, but cannot delete or type over.  Seems weird that I cannot make any change to the file name.

[banhien]

@Arg10

Are you the Administrator of your machine ? Please try (a) Click folder name (b) Hit F2 as shown

          

Regards.

[ShlomiL]

Please also be sure to stop the Print Spooler service prior trying to rename it, else such a system folder will not be renamed.

If the Print Spooler service is already stopped, what exact printers do you have installed on your PC? open the Control Panel > Devices and Printers and clarify what exact pritners are shown, some virtual print queue may prevent renaming such a folder.

Shlomi

[Arg10]

Your photo gave me the thought of going to file search and then trying to rename the files.  I was able to rename the files and rebooted my laptop.  I downloaded the printer, but was unable to install the driver.  When I tried to add my printer to my laptop, I still get the error message that my printer cannot be found.   I also changed the administrator to active:yes.

I give up!  I'm going to buy the HP Envy this week and hopefully will be able to connect my HP laptop and Apple Macbook.  Thank you!

[Arg10]

I was told to stop the print spooler in a prior message.  I did stop it, but still can't add printer to my laptop.