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- HP Community
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- Printing Errors or Lights & Stuck Print Jobs
- Re: can't setup Wifi on HP 9015
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02-07-2025 03:38 PM
my hp 9015 was connected to the network server. now we don't have a server any more and it is connected to the desktop via USB.
when I want to setup the wifi on the printer, the option is gone. When I go to network setup, it says to connect the ethernet wire first.
I have reinstalled the HP 9015 drivers on the desktop, made sure the wifi signal is close by and turned off the printer several times but nothing has changed. Please advise.
Thanks
02-07-2025 06:15 PM
Watch the reset video or perform the steps. After resetting, you generally have 2 hours to complete the setup. Decide if you want to connect the printer to the router or to print directly to the printer and bypass the router.
Many HP and other OEM printers have problems with the router when the router has two bands and both bands have the same name (SSID). Log into the modem and rename one of the bands. Alternately, contact your ISP and have them rename a band.
Or simply use Wi-Fi direct (but read note below about Instant Ink).
If English is not your native language or if you wish to get additional information not covered below, then use the HP and Microsoft support assistants. The latest HPSA supports 36 languages and can be downloaded here. Microsoft's AI assistant is in the latest Windows 10 and 11 releases and there are instructions here on how to enable the AI. Microsoft's AI assistant (Copilot) has a microphone button and supports natural language processing. |
Do not call any phone numbers shown in any of the videos or revealed by a Bing or Google search unless it is an HP site or video.
You may need to reset your printer.
Disconnecting the USB cable may still leave the printer in the wired or Wi-Fi mode. Connecting an ethernet cable may still leave the printer in Wi-Fi mode. The Wi-Fi reset is used to put Wi-Fi printers into setup mode. Some printers have a semi-reset, a full reset and a factory reset. Please refer to the user manual to find the difference. Some resets are simple and others require a video to understand. Factory resets cannot be revealed in this forum. To do a factory reset of your printer, you must contact HP.
Click here for world-wide contact info |
Wi-Fi reset instructions and videos (if any) are shown below. Generally you have 2 hours to connect your printer after performing the Wi-Fi reset. Note that a reset video may show a slightly different model than yours.
Microsoft's Copilot may have more recent videos. Watch this video to see how to reset your printer: 9010-9012. 9015 |
Wi-Fi connection
Ideally, your Wi-Fi printer should connect to the modem or router. If your network has multiple boosters / repeaters, it is possible the printer may connect randomly to any of the units. The router needs to provide the same IP address on every connection. This rarely happens with random connects. An alternate Wi-Fi connection is Wi-Fi direct. Your laptop or smartphone prints directly to the printer and does not go through the router. Note that if you signed up for instant ink or internet printing your printer must also be online through the router.
This video shows how to connect to the router: 9018 Wi-Fi Direct can be used to avoid configuring the router. Watch this: 9010 Wi-Fi Direct is explained on page 139 of the User Manual, this Wi-Fi setup avoids configuring the router. |
Software
HP updates software periodically. Downloads shown below may be old. You should always visit the Software and Download page to look for new releases. You may need to select an operating system (OS) first. If windows 11 is missing then use 10. You can go as far back as Windows 7, 64bit to get missing drivers. After selecting the OS click the blue Open all button to view all downloads.
Full function printer drivers can be downloaded here: 901x Full function software for scanning can be downloaded here: 901x You can find all of the software here: 9010-9018. You should select the OS and then look for the phrase "Open All" and click that. Drivers from Windows 7 and up are usually compatible with the latest Windows OS. |
Documents
All documents are available at the below HP site. The user and reference manuals show how to get status reports and analyze error indicators on printer that have no control panel.
All HP manuals are here: 9018 |
Support Videos - Parts - Disassembly
HP has a YouTube site and there are a number of video in English and other languages. Typically unboxing, clearing paper jams, and cartridge problems. You may also find instructional disassembly videos from other users.
Parts, if any available, can be found here 9018. Use your serial number for more extensive information. Printer problems could be cleared by one or more of these HP YouTube videos 9010 |
Printer Reference
One or more printer reference is listed below. Typically your printer may be part of a series and use the same software and manual. The exact spec may be different.
Specifications for your system: 9018 9015 9010 9019e |
There can be problems if the modem/router has the same name (SSID) for both the 2.4 and the 5ghz band as explained here.
Contact your ISP and make sure the modem/router has different names for the 2.4 and the 5ghz bands if you wish to connect that way.
Let me know if a problem
Thank you for using HP products and posting to the community.
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02-07-2025 06:24 PM
Hi BeemerBiker,
before I got your message I found the "cold reset" option and reset the printer to factory setting.
After it turned on, it showed a message that it can not print until it is connected to HP INK Subscription which I have on this printer. But the next screen comes up and want to align the printer head and just waits there and nothing prints or happens. There is no cancel button and when i restart the printer, it comes to the same message again.
after I reset the printer, I was able to connect it thru HP SMART to the wifi, but still can not connect to HP INK.
please advise.
thanks
Danny
02-07-2025 07:02 PM
I am not sure what Cold Reset is. I hope the printer is not asking for the original setup cartridges that came with the printer.
You need to do an alignment which is discussed in this user manual.
Let me know if a problem.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it