cannot change paper size on my hp envy 5055 using the printer control panel

[buckfl]

can  not change paper size using the printer control panel when trying to use the copy mode on the printer

[TEJ1602]

@buckfl, Welcome to HP Support Community!

I see that you are trying to change copy settings on the printer, refer to the document How to Make Copies for detailed instructions.

I hope that answers your concern adequately. Let me know!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[buckfl]

Tried everything you proposed, still cannot change paper size on the control panel in order to copy .  The message says  Copy does not support 4x5 in.   I do not have a problem printing from my mac.  It is just when I try using the copy mode using the control panel on the printer to copy

[TEJ1602]

@buckfl

Follow the steps below-

Open and close the paper tray, you'd receive a prompt to change the paper settings and you can change the settings from the printer front panel.

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!