cannot choose simplex printing. Printer prints on both side . and cannot chang one side only

[vegasben]

no error messages just lock images over preferance selections

[Roopa-S]

@vegasben

Welcome to HP Forums, 
This is a great place to get support, find answers and tips. Thank you for posting your query. I'll be more than glad to help you out 🙂 

When you set up a duplex printing job, the settings might carry over to the next print job. To change to one-sided printing, turn off the duplex setting in the print window or driver settings.

To preserve duplex or one-sided settings for future print jobs, click the Printing Shortcut tab in the print settings window, and then select one of the document-related shortcuts. Change the duplex setting, select User Specified Print Settings, and then click Save As.

For additional information:  Click here

If issue persists, uninstall and reinstall the printer driver.

Use the method below to remove all existing print drivers installed on your PC:
1.) In Windows, search for and open Apps & features.
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Printers &Scanners
5.) In the Printers &Scanners windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
Once the drivers are removed, download and install the software and driver: Click here

Keep me posted.

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