cannot insert ink cartridge - the right side if the carriage mechanism seems stuck

[John2022]

Ink cartridge cannot be inserted as the right side of the carriage seems stuck

[sandytechy20]

@John2022

Welcome to HP forums, I see that the carriage is stuck and you are unable to insert the cartridges.

Follow the below steps to fix the issue

1. Press the Power button () to turn on the product.

2. Open the cartridge door.

   Figure : Open the cartridge door

   

3. Without turning off the product, disconnect the power cord from the back of the product.

      CAUTION: 

   You must disconnect the power cord to move parts by hand without the risk of an electrical shock.

4. Disconnect the power cord from the wall outlet.

5. Look inside the product to see where the carriage is stuck, and then check for any torn paper or other objects that might be restricting the carriage.

   NOTE: 

   You might need a flashlight to illuminate areas for proper viewing.

6. Reach inside the product through the cartridge door, and then manually move the carriage.

   • If the carriage is stuck on the right side of the product, move the carriage to the left side of the product.

   • If the carriage is stuck on the left side of the product, move the carriage to the right side of the product.

   • If the carriage is stuck in the middle of the product, move the carriage to the right side of the product.

7. Remove any loose paper or obstructions found.

8. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right.

9. Close the cartridge door.

   Figure : Close the cartridge door

   

10. Reconnect the power cord to the back of the product.

11. Reconnect the power cord to the wall outlet.

12. Press the Power button () to turn on the product.

13. Try to print a self-test report. Refer to the steps on how to print a self-test report at the top of this document.

You can refer to this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.