cannot print, E0 and E1 codes.

[Jack1229]

DeskJet 2852e: will not print. codes E 0, E1. troubleshooting: disconnect power, disconnect internet, check paper jam(none) , wiped cartridge off.  black cartridge replaced with ' ink onn. '67 XL. will not print.

[Max3Aj]

Hi @Jack1229,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The E0 and E1 error codes on your HP DeskJet 2852e printer indicate a paper size mismatch or an issue with the paper settings. Since you've already tried basic troubleshooting, follow these additional steps.

Fixing E0 & E1 Errors on HP DeskJet 2852e

Check Paper Settings in Printer Software:

• Open the HP Smart app or Printer Settings on your computer.
• Navigate to Print Preferences > Paper/Quality.
• Make sure the paper size matches the paper loaded in the tray (e.g., Letter or A4).

Reset the Printer:

• Turn off the printer and unplug it from the power for 1-2 minutes.
• Plug it back in and turn it on.

Check the Cartridges:

• Since you’re using an onn. 67XL (a third-party cartridge), try reinstalling the cartridge.
• If the issue persists, try using an HP original 67XL cartridge, as HP printers sometimes reject third-party ink.

Manually Align the Printer:

• Press and hold the Resume button (⚠️) for 5 seconds to print an alignment page.
• Follow the instructions in the HP Smart app to complete alignment.

Reinstall the Printer:

• Remove the printer from your computer (Windows: Settings > Devices > Printers & scanners > Remove).
• Reconnect the printer via WiFi or USB and try printing again.

I hope this helps.

Take care and have a good day.

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Max3Aj

HP Support