cannot print from computer. states offline

[WendyF63]

I cannot print from my HPlaptop to my HP2800 wireless printer.  I get an error stating offline.  I can print from my phone.

[A_Gayathri]

Hi @WendyF63,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP DeskJet 2800 series printer is showing as offline on your Windows 11 laptop but works fine from your phone, try the following steps to resolve the issue:

Check Printer Status:

• Ensure the printer is turned on and connected to the same Wi-Fi network as your laptop.

Set Printer as Default:

• Go to Settings > Devices > Printers & scanners.
• Find your HP DeskJet 2800 printer in the list, click on it, and select Manage.
• Click on Set as default.

Update Printer Driver:

• Visit the HP Support website and download the latest driver for your DeskJet 2800 series printer.
• Install the driver and restart your laptop.

Restart Printer and Laptop:

• Power off the printer and your laptop.
• Turn them back on after a few minutes.

Check Printer Queue:

• Go to Settings > Devices > Printers & scanners.
• Click on your HP DeskJet 2800 printer and select Open queue.
• Make sure there are no stuck print jobs. If there are, cancel them.

Run Printer Troubleshooter:

• Go to Settings > System > Troubleshoot > Other troubleshooters.
• Select Printer and run the troubleshooter.

Check Wi-Fi Connection:

• Ensure your laptop is connected to the same network as your printer.
• If you're using a firewall or antivirus software, it might be blocking the printer. Temporarily disable it and see if that resolves the issue.

Reinstall Printer:

• Go to Settings > Devices > Printers & scanners.
• Remove the HP DeskJet 2800 printer from the list.
• Re-add the printer by selecting Add device and following the on-screen instructions.

Refer to this document: HP DeskJet 2800 All-in-One Printer series User manual 

I hope this helps. 

Take care and have a good day.

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