cannot resolve an error "photo tray is blocked"

[ND87]

I cannot figure out how to resolve the following error "photo tray is blocked" I have tried all of the tips that hp has offered with no change in the message

[Kumar0307]

@ND87, Welcome to the HP Support Community!

I understand you are not able to print due to this error. Make sure you have tried the steps mentioned in this document - 'Photo Tray Problem' Error

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware if possible

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

If the issue persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!