cannot use printer until I install color ink

[johnny1980]

I have noticed that when installing a black ink [27/56/58] the printer software does not allow me to print until I install a color ink [22].

Is it possible to amend the program to allow me to print only in monochrome if I require?

Printer: HP Office Jet 5610

[Jeet_singh]

Hi @johnny1980,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

I understand you are having printing issues on your HP printer. I'll be glad to assist you with this.

I see that you are trying to print using Black ink and it's not allowing you to print. I did a bit of research and found that this printer is capable of printing in single mode. 

Don't worry as I have a few steps to help you get through this concern,

Try this: 

Remove the ink cartridges from the printer. 

With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.

Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

For more details, click here

There is a way to change the settings from Printer preferences.

Cannot Print When One of the HP Ink Cartridges is Empty - Click here

Let me know if those steps worked for you. If they did, that’s awesome! Give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers! Good Luck.

Thanks & Regards,

[johnny1980]

Unfortunately, the printer won't work even though I realized I had made a mistake and did not remove the plastic cover after I installed the ink.

Now I connected the printer to the USB ports of two computers, one running Windows Server 2007 and another one running Windows 10 Home Edition and neither computer will print or scan or detect the printer/scanner device for some reason.

This is very unusual, I suspect something is wrong with the electrical wiring of the ink cartridges themselves but I am not in a position to check.

I asked the shop but they are unable to help me further, as they included a disclaimer on their fiscal receipts unfortunately, whereby they are only responsible for the sale of the cartridges involved and HP USA website indicates that this is no longer supported however I cannot believe the printer dropped dead on me, now I have to buy a new one basically or change the USB cable and see what happens.

[Jeet_singh · Accepted solution]

Hi @johnny1980,

As I understand you are still having the same issue. Just wanted to check have you tried the steps suggested in the previous post.

If the issue persists, I would recommend you contact our HP phone support for available service options. Please fill in the product details to get the tech support number.

What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process: 

Step 1. Open link: http://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options" 
Step 4. Scroll down and click on HP contact options - click on Get phone number 
Case number and phone number appear. 

I hope this helps. Let me know if you need any further assistance.

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[johnny1980]

I have followed your instructions and I am now hoping for a reply or a repair.

[Jeet_singh]

Hi @johnny1980,

Thanks for replying. First off, it is a genuine pleasure to work with you. I truly hope the computer issues get resolved quickly without hassles.

Let me know if you need any assistance, I'll be more than happy to help you.

Thanks & Regards,

[johnny1980]

Some photos to show that I connected the printer to the laptop.  The laptop runs Windows 10.

The pictures may be hidden from view in a bit.

https://www.facebook.com/camilleri.jon/posts/10157893108895486

I found useful instructions on how to disassemble the printer [printer disassembly]