carriage jam (stall) error

[tomb5]

No "Jam" evident, then followed all HP solution directions for "stall" before getting to  - (power is on)

#5 - Reset

   removed left cartridge but right cartridge will not release (maybe that is the reason carriage is stuck?)

FYI printer has not been used for quite awhile. 

[sandytechy20]

@tomb5

Welcome to HP support community.

If you have tried all the steps mentioned in this HP document:- Click here

And the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[tomb5]

Hello Sandytechy20, 

Early on in the steps, I learned for sure that this unit is out of warranty. Despite that I wanted to ensure nothing was missed.

I carefully attempted to follow each of the several steps you outlined and was not successful in freeing up the carriage return. It, as you suggested in closing remarks that it may well be a hardware problem. It certainly does not want to budge. 

It was a good printer, scanner in earlier times as I remember and for that reason and because money to replace it is minimal, a try at recovery was worth the effort. 

Thank you for your guidance. It was very helpful. 

tom Byrne (tomb5)