cartridge communication error after firmware update

[Rita116]

after a firmware update, my hp officejet 9015e is showing a cartridge communication error.  I did everything suggested about cleaning, restarting, resetting, plugging into wall.  Still showing message and won't print.

[A_Gayathri]

Hi @Rita116,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the cartridge communication error on your HP OfficeJet Pro 9015e after a firmware update may be due to incompatibility between the printer and the installed ink cartridges. HP's firmware updates occasionally block the use of non-genuine or refilled cartridges, which could trigger such errors. 

Here’s how to troubleshoot and resolve this issue:

Steps to Resolve Cartridge Communication Error

Verify Cartridge Authenticity:

• Ensure you are using genuine HP cartridges compatible with your OfficeJet Pro 9015e printer.
• If you're using refilled or third-party cartridges, they may no longer be supported after the firmware update. use the HP genuine cartridges

Reinstall the Cartridges:

• Turn off the printer and unplug it.
• Open the cartridge access door and remove all cartridges.
• Clean the gold-colored contacts on the cartridges and the corresponding contacts inside the printer using a lint-free cloth slightly dampened with distilled water.
• Reinstall the cartridges and close the access door.

Reset the Printer:

• Disconnect the printer from the power source and wait for at least 60 seconds.
• Plug the printer directly into a wall outlet (avoid power strips or surge protectors).
• Turn the printer back on and check if the error persists.

Revert or Update Firmware: Update the firmware on an HP printer

• If you're using genuine cartridges and still facing issues, check for another firmware update that might address the issue.
• To check for updates:
  • Open the HP Smart app on your computer or mobile device.
  • Go to Printer Settings > Printer Maintenance > Update the Printer.

Perform a Hard Reset:

• Perform a factory reset on your printer:
  • Access the printer’s menu and navigate to Settings > Printer Maintenance > Restore Defaults.
  • Reconfigure the printer and check for improvements.

Refer to this document:  HP OfficeJet Pro 9015e All-in-One Printer User manual

HP printer ink cartridge issues including 'Incompatible,' 'Missing,' 'Failure' and enrollment errors

I hope this helps. 

Take care and have a good day.

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