cartridge not intended for use in this printer for Smart Tank 651

[barbja]

I'm getting an error that says "the indicated cartridges are not intended for use in this printer" for the color cartridge.  I just replaced this cartridge with M0H50-30003 for another issue in May (only 5 months ago), purchased from the HP parts store.

I tried:

• powering off the printer
• removing, then replacing the power cord
• removing, then replacing the print head
• removing the print head, clean the contacts, replace the print head

My cartridge is about 5 months old.  They have 1y warranty, correct?  How do I go about getting a new cartridge to replace the bad one?  I can't find any way to get through the 'contact us` menu for a parts warranty issue.

[Irfan_06]

Hi @barbja,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the printer cartridge and may need replacement.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support