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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎10-21-2019 04:12 PM

HP Recommended
Product: Photosmart 7510
Operating System: macOS 10.14 Mojave

I replaced 2 cartridges and printer says no cartridges are installed.  I put the old cartridges back in and it still says that.  I removed cartridges, cleaned contacts and contacts in printer, cleaned print head, it still says no cartridges.  What do I do now?

1 REPLY 1

‎10-24-2019 03:45 AM

HP Recommended

Hi @inkman1

 

Welcome to the HP Support Community. I'd be happy to assist you with the "Cartridge not installed" error. 

 

Appreciate you trying the steps. As the issue persists with the old cartridges as well, this could be a printhead issue.

 

Have you tried cleaning the printhead manually? If you haven't, please try step# 8 and 9 from this document. 

 

Also, try updating the printer's firmware. Refer to this document for steps -  HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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