change cartridge from 662 to 678 regional reset

[jasperdupper]

I wasn't able to use my HP Deskjet Ink Advantage 1515 All-in-One Printer for more than a year due to Ink Cartridge incompatibility. I used the original ink cartridge til it ran out. The original cartridge is hp 662 and is not available in the Philippines. I tried to plug in hp 678 but the printer rejected the cartridge. I'm well aware that the device is out of warranty. I would like to ask how to reset the HP Deskjet Ink Advantage 1515 All-in-One Printer and change the cartridge preference from hp 662 to hp 678.

[Nal_NR]

Hi @jasperdupper,

Welcome to the HP Support Community

I'd like to help!

I understand you moved, and the printer is not accepting the new region cartridges.

NOTE: regional reset is attempted on a best-effort basis, it might not work on all printers. 

We need to perform a regional reset on the printer to resolve this issue.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

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