changed black cartridge with offical HP replacement and printer gives me a message of incompatible c

[rthomp]

Replaced black cartridge with a nrw HP cartridge and am getting a message on my printer that this cartridge is incompatible with the printer even though it clearly states that this is the correct cartridge for this printer

[The_Fossette]

@rthomp,

Welcome to the HP Support Community!

Do you have the Deskjet 3830 printer or the Officejet 3830 printer?

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[rthomp]

i have an office jet 3830 printer

[rthomp]

office jet 3830

[The_Fossette]

@rthomp,

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/us-en/product/hp-officejet-3830-all-in-one-printer-series/7172321/document/c0...

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Raj1788]

@Paselles

Thank you for joining the HP Community

Clean the area around the ink nozzles.

1. Gather the following materials:

   • Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

   • Clean sheets of paper

   • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges)

        CAUTION: 

     Do not use platen cleaners or alcohol to clean the area. These can damage the cartridge or the printer.

2. Press the Power button to turn on the printer, if it is not already on.

3. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing.

   Figure : Open the cartridge access door

   

4. Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot.

   Figure : Remove the cartridge

   

      CAUTION: 

   Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

   Figure : Do not touch the contacts or nozzles

   

5. Place the cartridge on a piece of paper with the ink nozzles facing up.

6. Lightly moisten a clean, foam-rubber swab with distilled water.

7. Clean the face and edges around the ink nozzle with the swab.

      CAUTION: 

   Do not clean the ink nozzle plate.

   Figure : Clean the area around the ink nozzle

   1. Nozzle plate - DO NOT CLEAN

   2. Area surrounding ink nozzle - Do clean

   3. Cartridge contacts - DO NOT CLEAN
      

8. Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

9. Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the icon on the cartridge matches the icon on the slot.

   • The tri-color cartridge () goes in the slot on the left.

   • The black cartridge () goes in the slot on the right.

   Figure : Insert the cartridge into the slot

   

10. Push the cartridge forward into its slot until it snaps into place.

    Figure : Push the cartridge into the slot

    

11. Repeat these steps to clean the area surrounding the ink nozzle on the other cartridge.

12. Close the cartridge access door.

Try to print.

Refer to this document: https://support.hp.com/us-en/product/hp-deskjet-1510-all-in-one-printer-series/5157551/document/c038... for Black Ink Not Printing and Other Print Quality Issues.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Paselles]

I have done all that, but it did not result in clearing the compatibility problem.

More advise is welcome, Raj 1788

[Paselles]

Thanks The Fossette, I have a Deskjet HP 1510 All-in-One Printer, that after the warranty period is over, gives me compatibility problems - maybe you have another possible solution?

[Raj1788]

@Paselles

Appreciate all your time and efforts!

I would personally suggest you contact our HP Support. 

Click here: https://support.hp.com/us-en/contact-hp?openCLC=true

Make sure you select the Country and Region.

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!