clean the print heads

[kavanagh1]

Wnen I go into System Preference and either open Printer Queue or Options & Supplies, it does not give me the option to open "Utility" and the HP help desk tells me that it is there. What can I do?

[sandytechy20]

@kavanagh1

Welcome to the HP Forums. I would be happy to help you with your HP Deskjet 3630 Printer. I understand that you want to clean the printhead and you have already done some preliminary troubleshooting.

Don't worry though as I have a few steps to determine the issue and find a solution as well.

1. Load paper into the input tray.

2. Search the Mac for Print and then click Print & Scan, or Printers & Scanners in the list of results.

3. Click the name of your printer, and then click Open Print Queue.

4. Click Printer Setup or Settings, click Utility, and then click Open Printer Utility.

5. Click Clean Printheads.

6. Once the cleaning cycle completes, click Print.

   A Print Quality Diagnostic page prints.

   Figure : Example of a Print Quality Diagnostic page

   

If you do not find this option, uninstall the printer driver and reinstall the full feature driver.

Follow the below steps to uninstall the printer driver.

Watch this YouTube video to uninstall the printer software.

You can also refer this document for more steps.

Install the printer again with HP Easy Start, Click here and download the HP Easy start.

Let me know if that helps.

Cheers.