• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-03-2019 06:50 PM

HP Recommended
Product: hp Officejet 6500A

error message to clear cartridge jam.  Can't move cartridge which is on right side of printer

2 people had the same question
2 REPLIES 2

‎02-03-2019 11:31 PM

HP Recommended

Welcome to the HP Support Community @bella2002 

 

See if these videos help???

 

FIXING A CARRIAGE JAM - HP OFFICEJET 6500A PLUS E-ALL-IN-ONE PRINTER (E710N)

 

http://supportvideos.ext.hp.com/detail/video/1231227697001/fixing-a-carriage-jam---hp-officejet-6500...

 

REO

 

P.S. Power down the printer then open the Carriage Access door and hold down the power button for 30 seconds.

Was this reply helpful? Yes No

‎02-06-2019 04:28 AM

HP Recommended

@bella2002 

 

Any update???

 

REO

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.