code 0xc19a0035 HP 3525 DESKJET ADVANTAGE not working

[Mircea001]

I did follow the recommended procedure to unplug the printer and plug it back but I got the same error code

[Roopa-S]

@Mircea001

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out 🙂

To fix this issue, try printer reset:
Turn on the printer.
Wait until the printer is idle and silent before you continue.
Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
Remove the ink cartridges from the printer.
With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
   NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
 Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Reinsert the ink cartridges, and then close the ink cartridge access door.
If you receive a prompt to print a calibration page, do so.
If you disconnected the USB cable, reconnect it to the rear of the printer and try to print.

If you have already tried those steps and issue persists, I'm going to send you a private message with the information required to get this issue sorted. The only reason why we are utilizing the instructions over the private message as these instructions are specific to your printer model. 

Please check your Private message icon on the upper right corner of your HP Forums profile.

Next, to your profile Name, you should see a little blue envelope, please click on it.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Mircea001]

Hello Roopa-S,

I tried once again to follow the unplug-plug procedure but it didn’t help.

Can you please send me the other option?

Thanks a lot!

Mircea

[KrazyToad]

@Mircea001

It looks like you were interacting with @Roopa-S, but he is out for the day. I'm KrazyToad & I'm at your service. 

I have sent you a private message with the instructions for the Semi Full Reset

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope
 

Thank you

[Mircea001]

Hi Krazy Toad,

Thank you for your kind message. The procedure you have recommended worked for doing the restart, language and region selection until the point when I am requested to insert a plain paper.

When I press OK the printer start to display the same error code 0xc19... What can I do more?

Thank you,

mircea

[KrazyToad]

@Mircea001

Thanks for keeping us posted

Try updating the Firmware from this Link: https://support.hp.com/in-en/drivers

If the issue persists, then you need to get the printer serviced

I have sent you a private message with the next course of action

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you
 

[Mircea001]

Hello everyone,

Many thanks for your kindness to help me recovering my printer. Unfortunately none of the procedures  that I have tried was successfull.

The service told me that repair will cost too much so I decided to give up and replace the printer with a new unit.

BR,

Mircea001

[asmita6658]

@Mircea001

You are welcome. If you need further assistance feel free to reach out to us. 

Have a good day!