code erreur sur l'imprimante : OXC8190022

[JaBa154]

code erreur sur l'imprimante : OXC8190022

[Akhi_H]

Hey @JaBa154 

Hope you are doing fine!

Thank you for visiting our English HP Support Community. It would be ideal if the post was in English, so that other HP product users like you can also benefit from the information provided here. To ensure a quick response, it would be advisable to post your question in English.

We understand that English is not your primary language, so we advise you to use an on-line translator of your choice to post in the language of our Community.

Thank you for your understanding.

Regards

[JaBa154]

Hello,

I have the error code OXC8190022 on my printer Officejet 3833.

I unplugged the printer and same code appears each time.

My computer does not detect the printer anymore.

Many thanks

[Garp_senchau]

@JaBa154, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Press and hold the power button for 30 seconds.
4. Wait for 60 seconds and connect the power cord back in.
5. Turn on the printer.

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[JaBa154]

Hello Garp,

Thanks for your help.

I am no able to turn off the printer, once I reconnect the plug, the screen flashes with the error code and when I press the power button, the screen is blue.

https://support.hp.com/in-en/help/printscandoctor : does not work because it failed to communicate with the printer.

I could I use the Hp Printer & Scan Doctor to fix this issue ?

Many thanks, 

[Garp_senchau]

Hey @JaBa154, 

Thank you for your response

Kindly perform the below recommended steps:

Hard Reset of the Printer

Unplug the printer and disconnect any cables (USB, Ethernet).

Press and hold the power button for 30 seconds, even when it's unplugged. This will help reset the internal memory.

After 30 seconds, release the button, plug the printer back in, and then try turning it on again.

Try a Different USB Port or Cable

If the printer is no longer detected by your computer, and you're using a USB cable, try using a different USB port or even a new cable. If possible, try connecting the printer to another computer to check if the issue is specific to your computer or the printer itself.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,