color print problem

[thanos_g]

hello, i have a hp deskjet 3835 and since yesterday after some windows updates i cant print colour prints from my pc. when i print from my tablet, it is ok, but when i try to print from pc , office has no option for colour printing. i reinstalled both office and printer drivers but the problem remains. 

[Echo_Lake]

@thanos_g

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Let's try these steps to resolve the issue: 

Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

Root level uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP DeskJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.

• If the issue continues, uninstall and reinstall printer Basic drivers from the link: Click here
• If the issue still continues, install using the Windows Built-in Print Driver: Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[thanos_g]

I followed the steps, and worked onlyni f i connect the printer with cable with my pc. If i choose to make him network printer the problem remains.

[Echo_Lake]

@thanos_g

Thank you for posting back. 

Are you getting any error message or code?