colour cartrdige of ENVY 5545

[olgadapolga]

a new colour cartridge is correctly inserted but the printer does not print any colour at all

[Jay_G24]

Hi @olgadapolga

Welcome to the HP Support Community. I'd be happy to assist you with the  "cannot print in color" issue. 

To better assist you - 

1) Are you make color copies using the printer?

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -

1. Make sure the printer input tray is loaded with plain white paper.

2. On the printer control panel, swipe the display to the left, and then touch Setup.

   The Setup menu displays.

3. Touch Tools, and then touch Print Quality Report.

   A Print Quality Diagnostic report prints.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Printer Prints Blank Page or Does Not Print Black, Color Ink

try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Also, try single-cartridge mode 

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer.which will help us identify if its a cartridge issue or a printhead issue 

To try single-cartridge mode follow the below steps:

remove the black ink from the printer, leave the color in and try printing 
then remove the color ink and, insert the black  in and try printing 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!