configuration error 0x8007007e with HP envy 4520 printer

[zempal]

Configuration problem 0x8007007e when I try to print online. I can print from a MS word program or a pdf

on acrobat but the printer will not print any online document or illustration. Any suggestions?

[Betty0610]

@zempal

Welcome to the HP Support Community.

Which browser are you using?

Thanks!

[zempal]

I believe it's MS edge that came with the lenovo computer. I have windows 10

[zempal]

Now it looks like internet explorer. One forum indicated if you do a MS update, this problem can occur. Also a few days ago

I did a computer optimization and defragmentation. Don't know if any of these would cause the problem.

[Betty0610]

Try uninstalling the web browser that you aren't able to print from and then install it back.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

[zempal]

I reviewed a MS community forum on uninstalling and reinstalling Edge and it did not seem that easy for

somebody who is not a computer programmer. There were many steps involved and for some people it was a challlenge

reinstalling it. I don't want to have to write in complex computer files not knowing what other damage may occur.

If I go under the control panel and just "uninstall" edge how can I reinstall it without problems. 

I did put the internet explorer as a web browseer but still am unable to print online and have the same configuration problem.

Thanks for your help.

[Betty0610]

You can reinstall it by downloading it from Google and you can do the same for internet explorer.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

[Star_Fox]

Hi Zempal,

Are you getting the message as below?

[H350]

what do I do next & how 

[TEJ1602]

@H350, Welcome to HP Support Community!

To provide you with an accurate solution, I would like to know the following-

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

What is the exact error message when you try to print?

Which application are you trying to print from?

Keep me posted for further assistance.