connecting wifi

[alfa74]

Hi, I have Error 11 so I can't connect to wifi to order the cartridge after having registered to the HP Smart Ink service.

What should I do?

Tks

[Hawks_Eye]

Hi @alfa74, 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I understand you are facing connectivity issue with your printer. 

Let us try to restore the printer to the default network settings, and then use HP Smart to connect the printer to your Wi-Fi network.

Step 1: 

Restore network default settings on the printer, to do that - Press and hold the Wireless  and Cancel  buttons until the Power button flashes, and then wait for the Wireless light to flash.

Step 2:

Uninstall and re-install the HP Smart app on your computer/mobile device.

Place the printer and the computer or mobile device near the Wi-Fi router.

Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

Enable Bluetooth on the computer or mobile device so that HP Smart can detect the printer during the setup.

After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.

Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPadOS).

In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.

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If the above solution did not work then follow the steps below:

Use the Wi-Fi Protected Setup (WPS) button on your router to connect the printer to your Wi-Fi network.

Place the printer near the Wi-Fi router.

Put the printer in WPS connection mode.

To do that > Press and hold the Wireless button  for five seconds or until the wireless light starts to flash.

Within two minutes, press and hold the WPS button  on the router until the connection process begins.

Wait for the Wireless light or bar on the printer to stop flashing. The printer is now connected to the network.

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We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Regards, 

Vince_0406