control panel lock 8630

[Sugar27]

I cannot reconnect printer to wireless internet. I need to access control panel to make changes but do not know control panel lock username and password to sign in to change. How do I restore printer to factory reset without control panel lock info? I want to set to factory so I can reinstall

[Kumar0307 · Accepted solution]

@Sugar27, Welcome to the HP Support Community!

I have sent you a private message with the reset instructions. Check next to your profile name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Sugar27]

THANK YOU!! It's the little things that drive me crazy!! I appreciate your help and time! 

Thanks again

[Kumar0307]

@Sugar27

You are welcome. Keep us posted for any other assistance.

Happy to help!

[Sugar27]

Thank you! Now I have another question. I have forgotten my password for the EWS to change settings for printer. I can't change settings because it says a password has been set and some options are locked. I do not know password to reset. Can you help me with this?

[KMurphy100]

Hi Kumar,

I am having the same issue and would be so appreciative if you could help me!  I need to update the wifi (new service), but the control panel is locked.  I have no idea what the username and password is in order to unlock it (which appears is necessary to set up a new wifi connection?).  

Please help!  I'm racking my brain and coming up with a whole lot of nothing.

Thanks so much,

Krista

[Kumar0307]

@KMurphy100, Welcome to the HP Support Community!

I have sent you a private message with the reset instructions. Check next to your profile name, you should see a little blue envelope, please click on it. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[KMurphy100]

Hi Kumar,

Thanks for the message--it worked!  Problem solved!  Thanks so much for the help.