crunching noise when turn on printer

[techretard]

My printer makes a crunching sound (gears spinning) when I turn it on.  Prints without the sound and seems to work okay once on, but also the offline light is on, and I cannot turn the printer OFF.  I have to unplug.

Am using HP cartridges.

[Riddle_Decipher · Accepted solution]

Welcome to forums,

There are just a few thing you need to do to fix the crunching noise when the printer is turned on, or at least identify the cause of the failure and work on the same.

for starter, here's what you need to know,

The issue could be caused by a carriage stall or a paper jam. 

The solution: 

1. Turn the printer on. 

   • For the 800, 900, 3820, 5500, and 6000 series, open the top cover of the printer. Verify that the carriage moves to the centre of the printer. If the carriage does not move to the centre, proceed to step 2. 

   • For the 5100, 5600, and 5800 series printers, open the top cover of the printer. Verify that the service station (the piece below the cartridges) lowers, allowing access to the cartridges. If the service station does not lower, proceed to step 2. 

2. Unplug the power cable from the back of the printer. 

3. If the carriage moved to the centre, or if the service station lowered, remove the cartridges. Check inside the printer for any broken parts. 
   If the carriage did not move to the centre, try to manually slide the carriage to the centre. If the carriage is locked either in the left or right position, proceed to step 5. 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: Click here

(By the end of this article all the issues should be resolved) 

(We are experiencing server issues with the HP support site, if you aren't able to use it now, please try accessing the links after some time).

If the issue persists, try the below steps:

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it 

(The reason we are utilizing the private message now, is because the instructions are critical).

Keep me posted,

For I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, if you don't get back to us 😉 

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[techretard]

Thanks for your help!  It seems like my problem was a faulty cartridge, and replacing it solved the problem  I appreciate your prompt response and information that i needed!

[Riddle_Decipher]

Hi,

Thank you for responding,

Although, I'm glad it's worked out for you!

I think we can both agree at this point that there are other people within the HP Forums community or otherwise, who could benefit from our conversation and if you don't mind, clicking on accept as solution on this post (as I have added the steps that have resolved your concern, as well) it would be awesome.

That said, If you have any other concerns or queries, do not hesitate to ask as we'll be glad to help, and have a good day ahead.

Stay blessed!