deskjet 2655 won't recognize ink cartridges; therefore won't even initialize

[veryangry111]

This is a brand new out-of-the box printer.

I haven't gotten around to installing it for a while, because life happened, and i can't use it.

I have tried ALL the workarounds, cleaning things, re-installing, resetting, etc. 

I can't find ANY way to contact this awful company--just that "no phone is available at this time", and no email. 

I'm told my warranty is already gone, even though it's just out of the box. (I bought it on amazon)

I can't even get the software to install, because it gets stuck on step one, "there is a problem with the ink cartridge"

i even bought a NEW ink cartridge; nope. the printer just DOESN'T recognize it.

Does anyone have ANY help? at least a reliable way to contact someone? 

[asmita6658]

@veryangry111

Greetings! 

Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the ink cartridges.

Appreciate you trying the troubleshooting steps. Don't worry, I'm here to help! I have sent you a Private Message with the details about the next course of action.

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Have a great day!