deskjet 3520 won't print anything, not even test page

[idogold]

My printer stopped printing. I tried 'clean printhead' and all other options on the printer. also made sure cartridges are vented. even changed to a new cartridge. I tried the 'Dr. HP' thing, didnt help.

It will print a blank test page. same thing for an internal test page.  

The printer was moved to another location but did not fall or bumped into anything. it was working fine before the move.

thanks

[Jeet_singh]

Hi @idogold,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!

I understand you are having issues printing on your HP DeskJet printer. Don't worry we'll work together to find a solution for you.

To provide you with an accurate solution, I'll need a few more details:

How is the printer connected? USB/Wireless

Are you able to make a copy from the printer?

In the meantime, let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine. I would suggest you uninstall the current drivers and then download and reinstall the full feature drivers.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13 ). Restart the computer

14 ). Now click on this link: http://ftp.hp.com/pub/softlib/software12/COL42544/al-108812-4/DJ3520_1315-1.exe and install the full feature software.

15 ). Connect the USB cable only when prompted and follow the on-screen instructions to complete the setup.

Please respond to this post with the results of the troubleshooting for further assistance.

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[idogold]

Hi.

I tried the hard reset and then photocopying. the page came out empty. Any ideas what is wrong?

I'm not sure if this is important but the printer stopped working after we moved to a country with 220V, not 110V. I made sure that the printer recieves this voltage and also the right amperage. as evidence, the printer turns on fine and i can scroll in the menu fine.

Thanks

Ido

[Jeet_singh]

Hi @idogold,

Thank you for replying,

As I understand you are having issues making a copy from the printer as it comes out blank. This could be a possible hardware failure. I would recommend you contact our HP phone so that they can remotely take control of your PC and help you check the settings.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[slots]

your instructions are not complete.  you said to disconnect the power cord then the usb cable.  later you said reconnect the power cord but you never said anything about when to reconnect the usb.

also, your further instructions are for windows.  what about mac?