• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
all-in-one 3630
Microsoft Windows 10 (64-bit)

I have had problem with printer printing properly so as a last resort, I decided to reset printer to factory settings.  Now, the printer has a constant blinking blue light for the wifi and says that its offline.  I ran the scan doctor and troubleshooter and both say that it can't identify the problem.  The virtual assistant wasn't any help either so at a i'm at a loss at what to do next. Please help.

1 REPLY 1
HP Recommended

Hi @strykker59,

 

I'd like to help!

 

Please try the steps below to connect the printer to the network

 

--->On the printer control panel, press the Wi-Fi Direct button.
---> When Wi-Fi Direct is turned on, the Wi-Fi Direct light is on steady. 
--->To find the Wi-Fi Direct name and password, press the Information button (i) to print a printer information page.
--->On your computer or phone go to wifi and connect it to your printer 
--->Select your printer with DIRECT in the name from the list of available networks (example: DIRECT-74-HP Deskjet3600).
--->Select the Wi-Fi Direct printer signal in Wi-Fi settings 
--->If prompted for a password, type 12345678. This is the default password.
--->Now open a browser and type 192.168.223.1
--->you will be able to access the printer's EWS page 
--->on the page, you will find network - click on it 
--->go to wireless and select wireless setup wizard
--->now select the network that you want your printer to connect to and type in the password 
--->thewireless blue light will stop blinking once the printer is connected 
--->then connect your phone back to your network

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.