deskjet D1341 new software message says "save print output as" but then won't print

[M156]

HP made a software change, so now when I try to print it says "save print output as", but there are two two problems: (1) I don't want to save the print output as a file - I just want to print the document, like HP used to let me do; (2) even if I enter a file name, it still won't print.

[Sunshyn2005]

Hi @M156 

I would be happy to help. I understand you do not want to save the scanned file. You might consider copying instead of scanning.

What operating system, and version do you have? Mac or Windows? I will happily look up your software version and do all I can to help if you do indeed prefer to scan and print.

  - In support of Movember

[M156]

Thanks for your response. I have Windows 8, using Internet Explorer 11. I don't want to copy or scan the document, or save it as a file ( I even tried creating a file but that didn't let me print it either)-  I just want to print it, like HP used to let me do without saving it as a file, etc.  It used to be very easy to simply print something, until the recent change.

[Sunshyn2005]

Thank you for clarifying, I completely misunderstood your original message the first time I read it. I see now that you are trying to print but when you choose the print option, you are getting the option to save the page instead of print it.

Please complete the steps below to make your printer the default printer;

1. Touch the Windows Logo key () on the keyboard, this takes you to the Start screen or Tiles screen some say.
   
2. Without clicking on anything, start typing Devices and Printers.
3. Click on Devices and Printers. when it appears
4.  Right-click the printer you want to use, and then click Set as default printer.

Now go and try printing something. Your printer should appear by default now and allow you to print!

Please let me know the outcome of your efforts. Thanks.

[M156]

It was already my default printer, which I've been using for quite awhile without any problem, until a recent HP software

change.  Until that recent change, I used to be able to just right click, choose "print", and then it would work. 

[Sunshyn2005]

Hi @M156 

Running the Print and Scan Doctor might help. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:

• Connectivity:

  USB: Verifies that the USB connection from your computer to the HP product is working correctly.

  Network: Verifies that the network connection between your computer and your network is working correctly.

• Device Status Test: Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.

• Driver Check: Checks for missing or corrupt driver files.

• Device Manager: Checks for problems in Device Manager that would prevent printing.

• Device Online: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.

• Print Queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).

• Port Match: Checks the port settings for the HP product.

• Device Conflicts: Checks for conflicts with other drivers, such as other printer brands.

• Ink Issues: Checks the cartridges and ink levels for issues that affect print quality.

• Print Settings: Checks and adjusts the print quality settings.

• Test Print: Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.

• Scan Tests: Checks the scan mechanism, drivers, and registry entries.

Source:Try the HP Print and Scan Doctor for Windows

Click here to download and run the Print and Scan Doctor >>>>> www.hp.com/go/tools

If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.

• If you see only green check marks (), the tool did not find any problems.

• If you see green wrenches (), the utility identified an issue and corrected it automatically.

• If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.

• If you see a red X (), follow the on-screen instructions to resolve the issue.

I look forward to hearing back from you.

[M156]

The  Print and Scan Doctor claims that everything's ok, but even though the test print worked, and it worked for a different document I tried, it looks like the problem is that it won't print a PDF file - a message still comes up asking me to give a file name to "save print output as", and even if I give it a file name it still won't print.

[Sunshyn2005]

Hi @M156 

It doesn't sound like the issue is related to the printer or the HP software, instead it sounds like an issue with the PDF program.

When you open a PDF file via using Internet Explorer 11, what program is the PDF opening in? To confirm, are you in fact able to print from all other programs?

[M156]

When I open a PDF file by using Internet Explorer 11, how do I tell what program the PDF is opening in?  I can print

emails, an htm file, and a dat file, but not a PDF file.

[Sunshyn2005 · Accepted solution]

Hi @M156 

Generally the default is Adobe, but I opened a PDF on my computer and the file opens in Internet Explorer, with an Adobe plug in.

I suggest going to the Tools button , and then tap or click Manage add-ons. Under Show, tap or click All add-ons. make sure your Adobe add on is enabled.  - Source

I suggest making sure you have all of your Windows updates, and checking for Adbove updates too.

Keep me posted, thanks.