deskjet ink advantage 4535 does not print

[Adarsh331]

HP Deskjet Ink Advantage 4535 printer

I updated my laptop to Windows 11 and since then have been facing issues with printing. On the HP Smart app, my printer shows as online/ready. However, when I print a document it does not print. On the print queue it shows the pending documents with status as "unknown".  It prints some of the the jobs in the queue after I restart the printer. I ran HP Print and Scan doctor and it did not find any issues. However, it was not able to print the test page. Infact, the test page was printed after I restarted the printer. The printer prints fine from a mobile and also from a Windows 10 laptop. I have downloaded the latest driver pack as of yesterday and uninstalled the printer and HP printing apps from my laptop. Any help would be appreciated.

[Nal_NR]

Hi @Adarsh331,

Welcome to the HP Support Community. 

I'd like to help!

After upgrading to Windows 11, your printer no longer works as expected. Uninstall then reinstall the printer software and drivers to continue using the printer.

In Windows, search for and open Check for updates, and then wait while Windows searches for and automatically installs any available updates.

If Windows found and installed updates, send a print or scan job to see if the issue is resolved. If the printer works, you do not need to continue troubleshooting.

If Windows did not find any updates, continue with these steps.

Turn off the printer.

If you use the HP Smart app, remove the printer from the app.

Open the app, right-click the printer icon, and then click Hide Printer.

In Windows, search for and open Add or remove programs.

In the list of installed programs, find the name of your printer.

If the name of your printer is in the list, click Uninstall, and then follow the prompts.

NOTE:

If the uninstall fails, use the Program Install and Uninstall troubleshooter (in English), and then try uninstalling again.

If the printer name is not in the list, continue with these steps.

If you use the HP Smart app, find it in the list of programs, click Uninstall, and then follow the prompts.

Restart the computer and turn on the printer.

In Windows, search for and open Printers & scanners, and then find the name of your printer.

If your printer is in the list, select it, and then click Remove device > Yes.

If your printer is not in the list, continue to the next step.

On the printer control panel, check the Wireless light .

If the Wireless light is not blinking, you are done. Download and install the latest printer software and drivers from 123.hp.com.

If the Wireless light is blinking, continue with these steps.

Restore Wi-Fi setup mode.

Most printers with a touchscreen display or menu: Open the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.

Printers without a touchscreen display or menu: Go to Restore Wi-Fi setup mode on your HP printer to restore default settings by pressing the buttons on your printer.

Download and install the latest printer software and drivers from 123.hp.com.

Refer to the document for further assistance. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Adarsh331]

Hi Elohi,

Thanks for your help.

I had already tried all of this and after doing this reached this point. Earlier, I was not able to print anything. Now, as I mentioned earlier I am able to print but have to restart the printer for the print job to be successful. Moreover, on MS Word the printer status is sometimes shown as "user intervention" but it prints with a restart. While the status on MS Word is user intervention however on HP Smart it shows as ready.

Appreciate your suggestions on how to take this forward.

Best regards

Adarsh

[Nal_NR]

Hi @Adarsh331,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!