device easy

[liberty06]

kindly assist i comanded a print job on hp deskjet2755e saying device busy

[Max3Aj]

@liberty06, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand you're seeing a "device busy" message when trying to print from your HP DeskJet 2755e on Windows 10 (64-bit). Let's walk through some steps to resolve this:

Restart Devices

• Turn off your printer and unplug it from the power source.
• Restart your computer.
• After 60 seconds, plug the printer back in and turn it on.

Check for Print Queue Issues

• On your PC, go to Control Panel > Devices and Printers.
• Right-click your HP DeskJet 2755e and select See what's printing.
• If there are stuck print jobs, click Printer > Cancel All Documents.

Run HP Smart Diagnose & Fix

HP Smart has a built-in tool to detect and fix common issues:

• Download or open the HP Smart app.
• Go to Printer Settings > Diagnose & Fix.
• Follow the on-screen instructions.

Check Printer Connection

• If you're using Wi-Fi, ensure the printer is connected to the same network as your PC.
• You can also try connecting via USB to test if the issue persists.

Update Printer Drivers

• Visit the HP DeskJet 2755e Drivers Page and download the latest drivers for your printer and OS.

Reset the Printing System (if needed)

If the issue continues:

• Go to Settings > Devices > Printers & scanners.
• Remove the HP DeskJet 2755e.
• Re-add it using Add a printer or scanner.

Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support