device error detected

[pg3029]

My Hp envy 5540 says" device error detected". When I check on Device status it says "out of paper", however I am not out of paper nor do I have a paper jam. Printer seems to work just fine , test pages are accurate, I've cleaned the rollers. Now what?

[Riddle_Decipher · Accepted solution]

@pg3029

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

As I Understand there's a device error detected due to the message - "out of paper" on your HP envy 5540 Printer,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you clean the paper feed along with the rollers?

Have you attempted to perform a hard reset on your printer?

While you respond to that, here's a few things you could do:

Solution one: Check the paper, and then reload it

Follow these steps to check the condition of the paper, and then print a test page.

Paper feed issues might result from using ripped, dusty, curled, wrinkled, or bent paper. The quality of the paper can also make a difference. Follow these guidelines to help avoid the issue.

• Use only good quality paper that meets printer specifications.

• Store all paper in a dry, cool place. Paper feed issues occur more often in humid climates.

• Do not print on paper that is already printed. The dampness of the ink can cause the paper to stick together.

• Wait for the printer to complete a job or to display an 'Out of paper' message before you reload the paper.

Solution two: Adjust the paper settings in the print driver

The printer might not pick up paper if the paper size and type in the paper tray do not match the paper size and type settings in the print driver. Select your operating system for steps to change the paper size and type settings in the print driver.

Solution three: Clean the paper feed and pick rollers

Dust, paper fiber, and other debris might accumulate on the paper feed and pick rollers and cause paper jams and paper feed issues. Use the following steps to clean the rollers inside the printer, and then try to print a Printer Status Report.

Solution four: Reset the printer

Sometimes an error persists even though there is no paper feed issue. Follow these steps to reset the printer, and then try to print a Printer Status Report.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

Keep me posted for further assistance 😉

And Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead.

[Wully]

Every time I try to print or scan I need to run the HP print and scan doctor as my HP envy 5540 sometimes prints and rarely scans.  HP print and scan doctor gives me a red light on device status.  ststing a device error detected.  I have switched off reloaded paper etc.  Please help.

[EVANS3]

I have the same issue i have done everithing you did,  and same problem but if i print from my phone or my other pc it prints just fine the issue is that i have a software on my windows pc that dont run on Mac and is that one that is not printing, it was running just fine and two days ago just stop printing guiving me the same message and saying error in the printing cue. 

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
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Thank you