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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- dialog box saying printer can't open file to be printed

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10-23-2020 09:33 AM
When I press print on my computer I receive a dialog box which says "Printing - Can't open '[name of file]". It does this to all types of file, word, pdf, apple note etc. What can I do to fix this ?
11-03-2020 08:17 AM
@Wimsey, Welcome to the HP Support Community!
I understand you are not able to print. Let us try these steps:
Check for any software updates on MAC
Click the Apple icon > About This Mac > Software Update and install any available update.
Reinstall the printer using AirPrint driver.
1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.
3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.
4.) Click the plus sign, click Add Printer or Scanner, click the printer name.
5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.
Note: Use Bonjour multifucntion.
6.) Try to print
Hope this helps! Keep me posted.
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Have a great day!
KUMAR0307
I am an HP Employee