document will not print as formatted

[missauga1]

I have a Microsoft Word document which is formatted to print on both sides: Letter size paper, 4 pages, Landscape and flip on short edge. The document seems fine on the screen but when I send to print and I set printer to "Landscape" & "print on both sides" "flip on short edges" the document changes: it moves the set word format to several pages up to 7 and shows the inputted material across several pages. I am at my wits end. I would like some assistance please. Thank you.

[sandytechy20]

@missauga1

Welcome to HP support community.

I went through your private message as well regarding this issue.

Good to know that issue is resolved.

Feel free to contact us in future if you need any assistance.

Please mark the post as an accepted solution so that it benefits several others.

Cheers.

[missauga1]

Hi Sandytechy20,

The solution you mentioned was a different problem. I still have the problem of the document not printing correctly. See my message of 06/09/19

[sandytechy20]

@missauga1

Perform root level uninstalltion to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.