documents in a que to be printed, printer dialog box displaying error

[Freda16]

documents in a que to be printed, printer dialog box displaying error

[VikramTheGreat · Accepted solution]

Hi @Freda16,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you have trouble with the print queue. Here’s how to fix the print queue error on your HP OfficeJet Pro 8122e All-in-One Printer running Windows 10 (64-bit):

1: Use HP Smart’s Diagnose & Fix Tool

1. Download or open the HP Smart app: HP Smart - Free download and install on Windows | Microsoft Store
2. In the app, click the wrench icon (bottom left).
3. Select “Diagnose & Fix” and follow the on-screen steps.

2: Manually Clear the Print Queue

Follow these steps if the Diagnose tool doesn’t work:

1. Turn off the printer and unplug it.
2. On your PC:
   • Press Windows + R, type services.msc, and press Enter.
   • Scroll to Print Spooler, right-click it, and select Stop.
3. Open File Explorer and go to: C:\Windows\System32\spool\PRINTERS
   • Delete all files in this folder.
4. Go back to Services, right-click Print Spooler, and select Start.
5. Restart your computer and turn the printer back on.

If you still have issue, please use this link for additional help: HP printers - Print jobs stuck in print queue (Windows, macOS) | HP® Support

I hope this helps.

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[Freda16]

Thankyou very much for helpful suggestions. My printer is now working properly.

Freda16

[Freda16]

Thankyou very much for your helpful suggestions. My printer is now working properly as I fixed it by following suggestions from someone else who responded just before you did, but please accept my thanks anyway.

Freda16

[VikramTheGreat]

Hi @Freda16,

Thank you for letting me know. I am glad that the issue is resolved. If you need any assistance in the future, please do keep us posted.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

VikramTheGreat

HP Support