downgrade firmware of printer

[bertr77]

after upgrading the firmware to the recent one from HP, the printer don't print corectly, i am under windows 10 version 1803, and the printer is connect via usb.

Before the upgrade it was working perfectly, then after it began not working.

I use the tools from HP and it found nothing special, but do not repair it.

I try to reinstall the drivers and the different programme on the CD in the box, there was NO change, the same occur with the new version of programme found on the HP site in the section dedicated to my printer.

So is it possible to downgrade the firmware ( reset to the original ) and how to do it ????

[sandytechy20]

@bertr77

Welcome to HP forums, I see that your printer is not working after the firmware update.

What is happening when you try to print?

Are you getting any error message while printing?

Could you please explain the issue in detail so that I can provide an accurate solution.

Cheers.

[bertr77]

The print is fuzzy, lines are missing in letters the print page from test is in black and white, and lines are superpose and fuzzy.

the scanner work perfectly from a paint programme.

 there are no error message during the print or after.

[KrazyToad]

@bertr77

It looks like you were interacting with @sandytechy20, but he is out for the day. I'm KrazyToad & I'm at your service. 

Do you experience the same issue when making Photocopies?

If Photocopies work fine, then uninstall the printer driver from root level and download the Full Feature Software 

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

Keep me posted how it goes

Thank you and have a great weekend 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[bertr77]

Your solution doesn't work, the same fuzzy print get out of the printer....

I realy nead the original firmware that was inside when I buy it...

Before the upgrade, it work fine, SO no solution work.

I try to reinstall the firmware, the software and the drivers but noting work....

[sandytechy20]

@bertr77

Thanks for the reply.

I appreciate your time and effort.

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.