driver unavailable deskjet 3700

[leefus]

I ran the HP Smart app as well as downloaded the full driver for my Deskjet 3752.   The HP Smart app sees the printer on the network but i cannot print to it because when i go into printers/scanners in settings i see 'driver unavailable'. 

I downloaded and ran hp print and scan doctor and that did not resolve my problem either.   Any thoughts?

[sandytechy20]

@leefus

Welcome to HP support community.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver,

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[leefus]

Thanks for the reply. I opened up a case with HP support and after running windows update and re-installing the drivers the printer installed correctly.  It seemed like the windows up was the key to getting me back and running because we tried to re-install before and it continued to fail.

[sandytechy20]

@leefus

This might require remote access of the computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

 If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.