e0 error message on 4100 series

[jophenie]

My 4100 series has e0 error and i've changed 3 sets of HP factory cartridges

[A_Gayathri]

Hi @jophenie,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the E0 error on the HP DeskJet Plus 4100 series usually indicates an issue with the ink cartridges or a general printer error. Since you've already replaced the cartridges with three sets of genuine HP factory cartridges, let's try a few additional troubleshooting steps to resolve this:

1. Verify Cartridge Compatibility

• Ensure the cartridges you're using are compatible with your printer model. For the HP DeskJet Plus 4100 series, the compatible cartridges are typically:
  • HP 305 (Black and Tri-color) in Europe.
  • HP 67 (Black and Tri-color) in the US.
• Double-check the region and model of the cartridges.

2. Inspect the Cartridge and Printer Contacts

• Turn off the printer and unplug it.
• Open the cartridge access door and remove the cartridges.
• Check for any plastic film, tape, or debris on the cartridge's copper contacts (where it connects to the printer).
• Use a lint-free cloth lightly moistened with distilled water to clean the gold/copper contacts on the cartridges and the corresponding contacts inside the printer.

3. Reset the Printer

• Turn the printer off and unplug it from the wall outlet.
• Wait for 2-3 minutes.
• Plug the printer back in and turn it on. Reinstall the cartridges if prompted.

4. Update the Printer Firmware Update the firmware on an HP printer

• Ensure your printer is connected to a computer or network.
• Download and install the latest firmware update from the HP Support website.
• Follow the on-screen instructions to update the firmware, as it may fix cartridge detection issues.

5. Perform a Hard Reset

• With the printer turned on, unplug the power cord from the printer and wall outlet.
• Wait for 60 seconds.
• Reconnect the power cord to the printer and the wall outlet.
• Turn the printer back on and check if the error clears.

6. Check for Hardware Damage

• Inspect the cartridge area and paper path for any debris, foreign objects, or signs of internal damage.
• If there's visible damage to the cartridge compartment or printer mechanism, the printer may require service.

I hope this helps. 

Take care and have a good day.

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