• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎11-16-2023 02:36 AM

HP Recommended
Product: HP Smart Tank 515 Wireless All-in-One

Good Day

 

I have the HP Smart Tank 510 series printer.


My Printer is on a different WiFi network to my computer.

I have confirmed internet access on both networks (both have active internet service that is working properly).

 

Using the HP Spart Application, I am able to see the status of the printer. When I select a document or an image to print, the app displays a preview -> confirms connectivity with the printer -> shows "sending file" -> Shows "File Sent! but it does not print. 

When I click on "Job Status" it says "Print Job Canceled".

 

I tried to print from the hp Smart Application on my iPhone, same problem. 

1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.