emails wont print from Android

[nssracer]

I just received an Envy 5540.  From my Samsung Galaxy 5 I can print pictures. But I cannot get it to print emails. I get a failed to change system, try again. Which doesn't work. I have the plug in installed, obviously or it would not be able to print pictures.  Doesn't seem to matter if I am using AOL, or gmail. Same message. 

[Dvortex]

Hello, @nssracer – Greetings!
 

Thanks for joining HP support forums. I’d like to be of your assistance 🙂

I see that you are having issues while printing from your Samsung Galaxy S5. Go to Settings>Connections>More Networks>Printing.  There are two print services:  1) Samsung Print Services plugin and 2) HP Print Services Plugin.

 If you don't have a Samsung printer you should turn off the Samsung Print Services plugin as it won't be of any use to you.   Select that plug-in if it is listed as On, and turn it Off.

Also, try using the following apps if the issue persists:

HP ePrint app - http://hp.care/2hq3HPB

HP AiO remote app - http://hp.care/2f9KIEV

Please let me know if this resolves the issue, or if you require further assistance.

Cheers & Wish you a very happy new year 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[nssracer · Accepted solution]

From you thread I installed the eprint app. From that app I could get to the part that said add an email account.  But I kept getting a message. "the email or password that you entered is not working Please try again. So I searched the hp forum and found this thread and it fixed it. 

http://h30434.www3.hp.com/t5/HP-Connected-Mobile-Printing-and-Cloud-Printing/EPrint-and-uable-to-con...

When adding an email address the  host name has to be IMAP.(your server).com and that fixed the issue. Thank you so much for your suggestion about the eprint!! 

I can now print my aol emails:) 

[Dvortex]

Hello @nssracer,

Hope you are well 🙂

Glad to know that you were able to fix the issue! Great stuff!

Visit us again if you have any concerns! Thank you!

Wish you and your family a very happy & prosperous 2017 🙂