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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎12-12-2017 03:47 PM

HP Recommended
Product: hp envy 4500
Operating System: Mac OS X 10.10 Yosemite

I have had this printer for 2 years and gradually over time it refuses to feed cardstock paper.  I have tried every paper setting in media menu with no results.  It started with a delayed feed so everything was printed 1/2 on the paper now it mostly just gets ink all over the rollers and  only 1/4" of print ends up on the paper.  Makes a mess and wastes ink and paper.  Any idea how to fix this or are the roler heads just not working anymore? 

5 people had the same question
3 REPLIES 3

‎12-12-2017 05:18 PM

HP Recommended

@badprinters

 

Might be time for a good cleaning.

 

A 'Paper Jam' Error Displays on the HP ENVY 4500 e-All-in-One and HP Deskjet Ink Advantage 3540 e-Al...

 

Solution Two: Clean the paper rollers behing the cartridge access area

 

 

Reference

 

Printer Homepage – “Things that are your printer”

Drivers and Software, Videos, How-to, Troubleshooting, Manuals, Product Information, and more

HP ENVY 4500 e-All-in-One Printer series

 

 

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP devices and technology.

 

 

Dragon-Fur

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‎12-12-2017 09:59 PM

HP Recommended
The paper doesn’t jam it just won’t feed cardstock. Regular office paper works perfectly. I’ll try cleaning the rollers but I don’t think it’s going to help. I already updated & installed new drivers and that made no difference. Phone tech tried to charge me a fee to download and install new drivers saying it was the only way to fix this on a Mac since my warranty expired. That was total BS. This is a problem that has slowlycontinued to progress over the past 2 years leading me to believe the rollers just go bad on these if you use a lot of cardstock like I do.
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‎12-12-2017 11:22 PM

HP Recommended

@badprinters

 

You could be right, of course.  Rollers and / or other components might be worn on two year old printer; if this the case, cleaning the unit will likely not provide the results you seek.

 

I agree: Reinstallation of drivers is too easy to pay to have it done, regardless of whether it would fix a problem.

 

Good luck.

 

Thank you for participating in the HP Community Forum.

 

We are a community of HP enthusiasts dedicated to supporting HP devices and technology.

 

 

Dragon-Fur

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